9:00am

keynote

Opening Keynote Address: Planning for Success

Presented By
Marcel Lal, CEO Asia Pacific, InXpress

9:30am

FCA Update

Presented By
Mary Aldred, CEO, Franchise Council of Australia

9:45am

Franchisee Success Panel: Setting business goals - and achieving them

Discover how sucessful franchisees have grown their businesses and achieved their goals for success. Gain practical lessons to apply to maximise success in your own franchised business. Facilitated by Wendy Donaldson, Narellan Pools

Presented By
Malcolm Price, Poolwerx
Liz Nable, Xtend Barre
John O'Riordan, InXpress
Amy Van De Ven, Quest Apartment Hotels

11:00am

How to stay motivated in your business

Tips from an award-winning field manager.

Presented By
Francois Nila, Hire A Hubby

11:00am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees?

Presented By
The Franchise Council of Australia, speakers include:
Mark Mackenzie, The Graffiti Eaters
Jonathan Muncey, Norton Rose Fulbright Lawyers

11:45am

Lessons from a multi-unit franchisee

Learn what it takes to grow your business from a single location to become a multi-unit franchisee. Find out strategies for working on your business - not just in it - to achieve success.

Presented By
David Ridgeway, Quest Apartment Hotels
Natasha Callewaert, Quest Apartment Hotels

12:15pm

keynote

Show me the money

Presented By
Ken Rosebery, The Cheesecake Shop

1:00pm

How franchisor support systems can help you reach your potential

Presented By
Nathan Kelk, Red Rooster

1:30pm

Employee relations and compliance

What you need to know regarding employee relations and compliance. A legal/HR update.

Presented By
Steve Champion, ER Strategies

2:15pm

keynote

Closing address: Getting the most out of your franchise relationship

Presented By
Dani Carr, Infinite Cycle & Anytime Fitness

3:00pm

Wellness & balance in small business

Presented By
Jeremy Hassell, City Cave

3:30pm

Is there a better way? The future is collaboration.

Presented By
Boaz Keeda, Independent Cafes

4:00pm

How to become a media magnet in order to gain trust, influence and boost your bottom line

In today’s crowded franchise market, it’s essential to implement strategies to stand out of the crowd and NOTHING gains trust and credibility as fast as mainstream media attention. Mass media exposure elevates the perception of your brand, attracting clients/customers, increasing sales and outselling your competitors. Instead of desperately trying to find your next client, they’ll come looking for you because they feel they know, like and trust you.

Presented By
Monica Rosenfeld, WordStorm PR

11:30am

Conversations with franchisees

A panel of franchisees share their experiences and business journeys.

Presented By
Charlie Duffill, FoodCo, Franchise Council of Australia. Panelists include:
Jaime Strong, City Cave
John O’Riordan, InXpress

12:00pm

keynote

Why top franchises succeed and how to own one

In this powerful presentation Rod will share with you a new approach to building enterprise value outlining why franchisees and franchisors succeed and the top 10 features of top performing franchises.

Presented By
Rod Young, Chairman, DC Strategy

12:30pm

What every franchisor and franchisee should do

Presented By
Doug Downer, Franchise Ready

2:30pm

Let's talk about money: 5 facts you absolutely need to know about buying a franchise

Presented By
Sarah Stowe, Inside Franchise Business
Kate Groom, Franchise Accounting & Tax

4:00pm

Is there a better way? The future is collaboration.

Presented By
Boaz Keeda, Independent Cafes

10:30am

Franchising for the new decade

Presented By
Mary Aldred, CEO, Franchise Council of Australia (FCA)

11:00am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees? Presented by the Franchise Council of Australia (FCA).

Presented By
Nick Rimington, Norton Rose Fulbright
Mark Mackenzie, Graffiti Eaters (pic)

11:30am

Conversations with franchisees

A panel of franchisees share their experiences and business journeys.

Presented By
Pankaj Sharma, ANZ
Stacy Andronikos, Quest
Greg Brown, Poolwerx
Facilitated by Tanya Robertson, BDC Partners (pic)

12:30pm

keynote

Opportunities & obstacles of franchising

Presented By
Diana Williams, Fernwood Fitness

3:00pm

Retail leases explained

Presented By
Zelman Ainsworth, Ainsworth Property (pic)
Pablo Fernandez, Mills Oakley Melbourne

3:30pm

Building resilience in your business

Presented By
Marcel Lal, InXpress

4:00pm

Why are some people more successful than others?

Presented By
Robert Zammit, FocalPoint Business Coaching

11:00am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees? Presented by the Franchise Council of Australia (FCA).

Presented By
Nick Rimington, Norton Rose Fulbright
Mark Mackenzie, Graffiti Eaters (pic)

11:30am

Conversations with franchisees

A panel of franchisees share their experiences and business journeys.

Presented By
Pankaj Sharma, ANZ
Teresa & Vincent Arcuri, Quest
Justin Tuddenham, Poolwerx (pic)
Facilitated by Grant Lee, Concept Eight

12:30pm

Built on trust: lessons from a lifetime as franchisee, franchisor, father and fisherman

Presented By
Matthew Penfold, Kwik Kopy Australia

2:30pm

How to build community with franchising

Presented By
James Crowe, Pinot & Picasso

3:00pm

What makes a good franchisee from a franchisor perspective

Presented By
David Mansfield, Quest Apartment Hotels (pic)
Darren Lane, Degani
Sean O’Connor, Craveable Brands
Facilitated by Sarah Stowe, Inside Franchise Business

4:00pm

What every franchisor and franchisee should do

Presented By
Doug Downer, Franchise Ready

10:30am

Franchising for the new decade

Presented By
Mary Aldred, CEO, Franchise Council of Australia (FCA)

11:00am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees? Presented by the Franchise Council of Australia (FCA).

Presented By
Mark Mackenzie, The Graffiti Eaters (pic)
Jonathan Muncey, Norton Rose Fulbright

11:30am

Conversations with franchisees

A panel of franchisees share their experiences and business journeys. Presented by the Franchise Council of Australia (FCA).

Presented By
Filipa Ferreria, Fernwood Fitness
Megan Rogers, Signarama
Will Cowlishaw, InXpress

12:00pm

keynote

Accelerated growth strategies for business owners

Presented By
Andrew Morello, The Entourage

1:30pm

keynote

3 secrets to building your multi million dollar dream business

Presented By
David Chiem, MindChamps Early Learning & PreSchool

2:30pm

10 key steps to delegate like a champion

Presented By
Peter Swatosch, FocalPoint Business Coaching

3:00pm

5 financial mistakes franchise buyers make and how to avoid them

Presented By
Kate Groom, Franchise Accounting & Tax

3:30pm

Lessons I learned when my franchise burned down

Presented By
Laura Piccardi, Uppy

11:00am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees? Presented by the Franchise Council of Australia (FCA).

Presented By
Mark Mackenzie, The Graffiti Eaters (pic)
Mathew Webster, Norton Rose Fulbright

11:30am

Conversations with franchisees

A panel of franchisees share their experiences and business journeys. Presented by the Franchise Council of Australia (FCA).

Presented By
Sylvia Balen Westra, Fernwood Fitness
Kevin Tang, Quest Apartment Hotels
Melissa Marshall, Signarama

1:00pm

Overcome stress and achieve success in business

Presented By
Max Garcia

1:30pm

keynote

3 secrets to building your multi million dollar dream business

Presented By
David Chiem, MindChamps Early Learning & PreSchool

2:00pm

keynote

Accelerated growth strategies for business owners

Presented By
Andrew Morello, The Entourage

2:30pm

7 critical keys to be a #1 franchise owner

Presented By
Richard Moloney, Quality Mind

4:00pm

Lessons I learned when my franchise burned down

Presented By
Laura Piccardi, Uppy

10:00am

Show opens

**Note session times, topics and speakers subject to change**

Presented By
The Franchising & Business Opportunities Expo

10:30am

Hints and tips from successful franchisors

Presented By
Tracey Leak, Tracelle Enterprises

11:00am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees?

Presented By
Mark Mackenzie, The Graffiti Eaters (pic)
Melissa Ramsden, HWL Ebsworth Lawyers

11:30am

Conversations with franchisees

A panel of franchisees share their experiences and business journeys. Presented by the Franchise Council of Australia (FCA).

Presented By
Amanda Kroehnert, Muffin Break
Richard Kelly, Poolwerx
Bev Taylor, InXpress
Facilitated by: Tony Cotter, ANZ

12:00pm

Franchising in a post-pandemic world - everything you need to know

Presented By
Doug Downer, Franchise Ready

12:30pm

In the spotlight: a fireside chat with an industry expert

Presented By
Sarah Stowe, Inside Franchise Business (pic)
Louise Bellchambers, The Shingle Inn

1:00pm

What was I worried about?

Presented By
Q&A with Gutter-vac franchisees
Facilitated by Warren Ballantyne

2:00pm

How to get more business by building a network

Presented By
Leisa Gill, BNI

4:00pm

Q&A Session

Presented By
Tracey Leak, Tracelle Enterprises

10:00am

Show opens

**Note session times, topics and speakers subject to change**

Presented By
The Franchising & Business Opportunities Expo

11:00am

Franchising for the new decade

Presented By
Mary Aldred, CEO, Franchise Council of Australia (FCA)

11:30am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees?

Presented By
Mark Mackenzie, The Graffiti Eaters (pic)
Emily Lucas, HWL Ebsworth Lawyers

12:00pm

Conversations with franchisees

A panel of franchisees share their experiences and business journeys.

Presented By
Leisa Gill, BNI Australia
Peter Vogel, Poolwerx
Andrew Mitchell, Signarama
Facilitated by Peter White, Franchise Council of Australia (pic)

12:30pm

How to communicate to get results

Presented By
Robert Zammit, FocalPoint Business Coaching

1:00pm

Franchising in a post-pandemic world - everything you need to know

Presented By
Doug Downer, Franchise Ready

1:30pm

In the spotlight: a fireside chat with an industry expert

Presented By
Sarah Stowe, Inside Franchise Business (pic)
Kellie Cranch, Poolwerx

2:00pm

Building a values-based business - lessons to stay motivated and drive success

Presented By
Susan Toft, The Laundry Lady

3:00pm

What was I worried about?

Presented By
Q&A with Gutter-vac franchisees
Facilitated by Warren Ballantyne

3:30pm

How to get more business by building a network

Presented By
Leisa Gill, BNI

10:00am

Show opens

Session times, topics and speakers subject to change

Presented By
The Franchising & Business Opportunities Expo

10:30am

Franchising for the new decade

Presented By
Clayton Treloar, Mail Boxes Etc

11:00am

Is franchising right for you?

What is franchising, what makes the franchising model work and what are the important things to consider before becoming a franchisee? What does a franchisor look for in prospective franchisees? Presented by the Franchise Council of Australia (FCA).

Presented By
Andrew Benefield, Chatime
Tamra Seaton, MDS Legal (pic)

11:30am

Conversations with franchisees

A panel of franchisees share their experiences and business journeys.

Presented By
Christine Teng, Chatime
Soibhone Nascimento, Poolwerx
Chitra Suppiah, Resolve Finance
Facilitated by Peter White, Franchise Council of Australia (FCA) (pic)

12:00pm

How to be your best in a franchise - tips to follow

Presented By
Steve Hansen

12:30pm

The winning formula: Key steps to buying a franchise business

Presented By
Rajiv Rajan, Benchmark Business Sales

1:00pm

Franchising in a post-pandemic world - everything you need to know

Presented By
Doug Downer, Franchise Ready

2:00pm

What makes a good franchisee from a franchisor’s perspective?

Presented By
Rachel Killen, The Mr Group

2:30pm

How to pick a winning franchise system

Presented By
Mike Geddes, Poolwerx

3:00pm

Lessons learned as a franchisee

Presented By
Samiul Islam, Aramex

4:00pm

Start-up accounting advice and questions to ask to help you succeed

Presented By
Graham Downs (pic) & Stuart Third, Downs Accounting

1:00pm

keynote

Every customer a raving fan

The key to success in franchising is an overriding concern for the welfare of franchisees, and constant improvement in customer service.

Presented By
Jim Penman, Jim's Group

2:00pm

Maximising the system – what makes a successful franchise

Nitin Khadalia, Franchise Partner with Pack & Send, shares how he has leveraged the franchise system, together with his own skill set and experiences, to grow his business and become a Multi-Centre owner.

Presented By
Luke Martin & Nitin Khadalia (pic), Pack & Send

3:00pm

The importance of communication in franchise systems

It is said, a lot of problems would disappear if we talked to each other, rather than about each other. Franchise systems are no different, and communication is essential in ensuring the ongoing success of your franchise business.

Presented By
Sarah Allen, Appliance Tagging Services

3:30pm

Let's talk about money: 5 facts you absolutely need to know about buying a franchise

Presented By
Kate Groom, Franchise Accounting & Tax

11:00am

The strength of franchising in the 2020s

Presented By
Peter White, Franchise Council of Australia (FCA)

12:30pm

Want to start your own business? What to look out for!

Presented By
Sara Pantaleo, Affari SP

1:00pm

keynote

Every customer a raving fan

The key to success in franchising is an overriding concern for the welfare of franchisees, and constant improvement in customer service.

Presented By
Jim Penman, Jim's Group

1:30pm

The importance of communication in franchise systems

It is said, a lot of problems would disappear if we talked to each other, rather than about each other. Franchise systems are no different, and communication is essential in ensuring the ongoing success of your franchise business.

Presented By
Sarah Allen, Appliance Tagging Services

3:00pm

What it means to be invested in a franchise - it’s not just about the money!

Presented By
Doug Downer, Franchise Ready

3:30pm

How to get your ops manuals working so you really do deliver like a franchise

How to grow your business with great operating systems so your franchisees and team consistently deliver your product your way, to your very happy customers.

Presented By
Prue Keen, Franchise Simply

4:00pm

Maximising the system – what makes a successful franchise

Nitin Khadalia, Franchise Partner with Pack & Send, shares how he has leveraged the franchise system, together with his own skill set and experiences, to grow his business and become a Multi-Centre owner.

Presented By
Luke Martin & Nitin Khadalia (pic), Pack & Send

10:00am

Welcome to the Optus Seminar Theatre schedule!

Proudly sponsored by Optus

Presented By
The Franchising & Business Opportunities Expo

12:00pm

Make yourself redundant and be your own boss

Presented By
Barry Money, DC Strategy

12:30pm

Start with the end in mind – building your A team

Both franchisors and franchisees are driven to achieve a personal result. Getting your approach, model, finance, structure and advisory board correct from the outset will speed growth and protect the individuals, firms and families on the path to that result.

Presented By
John Harriott, DAB Financial Group

1:00pm

keynote

Ingredients for success

2021 Sports Hall of Fame inductee Jana Pittman’s story is a roller coaster of triumph, defeat, failure and success. She will take you on a journey through the peaks and troughs that helped shape her career and build her into who she is today.

Presented By
Dr Jana Pittman

3:00pm

The power of purpose: How purpose-led brands thrive in today's market

Presented By
Sonia Shwabsky, Kwik Kopy

3:30pm

The importance of local area marketing and networking for you and your business

Presented By
Clayton Treloar, Mail Boxes Etc. (pic)
Frederick Marcoux, BNI

4:00pm

Minimising IT cybersecurity risks: practical steps

Presented By
Josh Fitzgerald, Lookup Solutions

4:00pm

The strength of franchising in the 2020s

Presented By
Peter White, Franchise Council of Australia (FCA)

10:00am

Welcome to the Optus Seminar Theatre schedule!

Proudly sponsored by Optus

Presented By
The Franchising & Business Opportunities Expo

12:30pm

The wheel of fortune. Analysing your business ability.

Presented By
Bill McGowan, WA McGowan Consultants

1:00pm

keynote

Ingredients for success

2021 Sports Hall of Fame inductee Jana Pittman’s story is a roller coaster of triumph, defeat, failure and success. She will take you on a journey through the peaks and troughs that helped shape her career and build her into who she is today.

Presented By
Dr Jana Pittman

2:30pm

The 'why' factor in franchising

Presented By
Rami Ykmour, Rashays

3:00pm

How to choose the right business for you: what to consider before buying any business

Presented By
Damien Boehm, Urban Clean